The Good Night’s Sleep Project stands behind its products, and offers customers the following refund policy:
Note: By purchasing a product from the Good Night’s Sleep Project, customer hereby agrees to abide by and be bound by the following refund / warranty agreement:
a) Customer must email a request for a refund to: firstname.lastname@example.org (please include your name, date of purchase, reason for dissatisfaction, and phone number you can be reached at)
b) Customer must use the product(s) in good faith for five (5) nights to pass through the break-in period and properly evaluate whether the product(s) work as advertised
c) The refund / warranty period is 30 calendar days from the date the customer receives their pillow in the mail. After that time period, no refunds will be given.
d) Before a refund will be provided, customer agrees to a phone support session to evaluate and potentially fix the problem encountered with the pillow by the customer.
e) Customer must take action based on the feedback during the phone support session for a period of two (2) additional nights.
f) If a product cannot be altered or used in such a way so that the customer is satisfied after the phone session, customer is entitled to a full refund.
g) Refund will be provided by refunding the credit card used to purchase the product, and receipt of the refund will be provided to the customer within 48hrs of the approved refund request. Banks inform us that it takes 4-5 business days for a refund to appear on your credit card statement. Please allow time for the refund to process.
NOTE: Due to the custom nature of the product, all returns, if accepted, will incur a $20 restocking fee.
Last Updated: 01-30-2020